Frequently Asked Questions (FAQs)

Purchasing

  1. How can I buy your products?
  2. I don't have a credit card. How else can I buy?

Installation

  1. How do I install a Palm application?
  2. How do I remove a Palm application?
  3. I installed the software, but I can't find it in the launcher. What do I do?
  4. How does the trial version differ from the regular application?

Registration

  1. Your order form asks for my Palm User Name. Where do I find it?
  2. I just purchased the software. Where do I find my Registration Code?
  3. How do I enter my Registration Code?
  4. When I enter my Registration Code I get a “Registration Error”. What do I do?
  5. I have lost my Registration Code. What can I do?
  6. Can I use the application on another handheld?

Customer Service

  1. Technical Support
  2. Request Registration Code


How can I buy your products?

Our products are available for purchase from our Online Store. We accept Visa, MasterCard, Discover, and American Express. For more information, please click here.

I don't have a credit card. How else can I buy?

We also accept mail/postal orders, if you would prefer to pay by check or money order. For more information, please click here.

How do I install a Palm application

Our products are delivered as compressed file archives. To install the application on your handheld, please follow these steps:

  1. Extract the files from the provided archive into a temporary folder, such as “C:\Temp”.
  2. From your Palm Desktop folder, launch the “Install Tool”. On Windows systems, this can usually be found under Start -> Programs -> Palm Desktop -> Install Tool.
  3. Choose the “User” name that corresponds to your handheld, if it is not already selected.
  4. Click the “Add” button to browse for the Palm application (.prc file) that you just extracted.
  5. Next, click “Done”.
  6. Place your handheld in your cradle, or attach your cable, and HotSync™ to transfer the application from your computer to your handheld.
  7. Once the HotSync™ is complete, the application will be placed in the Launcher “Unfiled” category by default.

How do I remove a Palm application

To remove an application from your handheld, please follow these steps:

  1. From the launcher, tap the “Menu” button.
  2. Select the “App” menu, choose “Delete...”
  3. Tap the name of the application that you would like to delete.
  4. Tap on the “Delete...” button, and tap on “Yes” to confirm that you wish to delete the chosen application.

I installed the software, but I can't find it in the launcher. What do I do?

By default, applications are installed in the Launcher “Unfiled” category. Within the Launcher, select the “Unfiled” or “All” category to display the application. Also, you can change the application's category by tapping the “Menu” button, followed by “App” and “Category...”

If the above does not work, and you are running Windows, please make sure the HotSync “Install” conduit is enabled or set to “Install handheld applications” and the “System” conduit is set to “Handheld overwrites Desktop”. To check conduit settings, click the HotSync icon in the system tray, located in the lower right hand corner of your Windows desktop, and select “Custom”. A list of conduits will be displayed. Select the desired conduit and click the “Change” button.

How does the trial version differ from the regular application?

The trial version and regular version are identical. The program will run for 30-days in trial-mode. If you wish to continue using the program, you can purchase a license. After purchasing a license, there is no need to re-install the software. Simply enter the registration code to continue using the program and all of your data will remain intact.

Your order form asks for my Palm User Name. Where do I find it?

Each Palm OS handheld has a User Name (or HotSync™ ID) that is assigned the first time that you synchronize it with a computer. To retrieve your Palm User Name, please do as follows:

  1. Launch the HotSync application on your handheld.
  2. Your Palm User Name is located in the upper-right corner of the screen.

I just purchased the software. Where do I find my Registration Code?

When you purchase the software online, an e-mail containing your Registration Code (Reg#) will be sent to you. Please make sure to check the e-mail account you specified in the purchase form a few minutes after your purchase. After receiving your Reg#, enter it exactly as it appears, and the trial software will be converted into a registered version.


How do I enter my Registration Code?

Once you have received your Registration Code, please enter it as follows:

  1. Launch the application on your handheld.
  2. If it doesn't display automatically, tap the “Menu” icon (to the left of the Graffiti® area).
  3. From the “Commands” menu, tap “Register...”
  4. Tap the “Register...” button.
  5. Enter your registration code, exactly as it appears in your registration e-mail, making sure to enter only the numbers 0 to 9, and capital letters A through F only.
  6. Tap "OK".

Your application should now be registered.


When I enter my Registration Code I get a “Registration Error”. What do I do?

Please make sure you are entering your Registration Code (Reg#) and not your Order Number. Your Reg# is an 8-digit number consisting of the numbers 0 through 9 and capital letters A through F. We suggest that you use the on-screen keyboard to minimize any mistakes in entering your Reg#. Your Reg# only needs to be entered once.

Your registration code is based on the Palm User Name (or HotSync ID) that you gave at the time of purchase. Most registration problems are due to incorrect Palm User Names at time of purchase, or installation of the software on a new handheld using a different Palm User Name. If you think there is a problem with the Registration Code that you received, please forward a copy of the original order confirmation that you received from us to support@dpwdesigns.com, along with the correct Palm User Name (HotSync ID) of your handheld, and we will send you an updated Registration Code.


I have lost my Registration Code. What can I do?

Please click here and enter the e-mail address that you used at time of purchase to have a copy of your registration code sent to you by e-mail.


Can I use the application on another handheld?

The software license for our applications are for one user only.



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